COVID19 Policy - The Rosefield, Weymouth, Dorset
May 1st, 2021
The Rosefield Guest House – COVID 19 Policy & Risk Assessment
Prepared by: Bob & Linda Davies
This COVID-19 policy and risk assessment document has been produced for the safety & protection of staff and guests whilst residing, or staying, at The Rosefield Guest House. The procedures have been produced in line with current UK Government guidelines for COVD-19. More information on COVID-19 can be found on the official government website: www.gov.uk/coronavirus
All procedures and information detailed, within this document, have been implemented for re-opening in May 2021. The procedures may change in line with any future UK Government guideline amendments or updates.
The social distancing measures, below, must be practiced at all times:
1. Reception Area / Stairs & Hallways:
1.1 Only one guest permitted in the reception area at one time.
1.2 Guests are advised and requested to stay in their own room or return to their own room if stairs or hallways are in use by another guest. Once the other guest has vacated the area, you should then use the stairs or hallway.
2. Outside Areas - Garden & Smoking Area:
2.1 Tables in the garden area, for guest use, have been spaced appropriately.
2.2 Guests are requested to maintain a 2-meter social distance at all times whilst using the garden and smoking area.
3. Breakfast Room/Conservatory:
3.1 Tables will be appropriately spaced for social distancing.
3.2 Guests are advised and reminded to maintain a 2-meter social distance at all times whilst using the breakfast room.
1. Pre Guest Arrival:
1.1 All guests will be encouraged to read our COVD-19 policy and risk assessment on our website https://www.therosefield.co.uk/
1.2 Any guest concerns or questions regarding our COVD-19 policy should be sent via email.
1.3 All guests must give notice of approximate arrival time on the date of check-in
2. Guest Arrival and Reception:
2.1 We will schedule at least 30 minutes time between individual guest arrival times.
2.2 All Guests are responsible for moving and handling their own luggage. No staff or other guests are permitted to handle luggage at any time.
2.3 Cleaning stations will be positioned in the Reception and the Dining Room. All guests are encouraged to use it as often as possible.
2.4 No leaflets, brochures, or complimentary items will be available from the reception area. Some may be available on request.
3. Guest Rooms:
3.1 No members of staff will enter a guest room whilst a guest is present in the room. Guests must leave the room for any staff member to attend.
3.2 There will be no daily room servicing during a guest stay, under the present circumstances.
3.3 Guests can request room tray replenishments, during breakfast service. Requested replenishments will be provided in a clear plastic bag and given for guests to take back to their own room.
4.1 Guests will be asked to reserve a time slot to help maintain Social Distancing.
4.2 Breakfast tables are spaced appropriately.
4.3 No buffet breakfast will be available. Strictly table service only.
5. Guest Departure:
5.1 Guests are requested to advise departure time, the day or evening, before their departure day.
6. Guest Payments:
6.1 Where possible guests will pre-pay via internet booking.
6.2 On-Line or card machine payment, is preferred, on arrival.
Cleaning and Housekeeping:
The cleaning and housekeeping procedures below have been implemented with immediate effect for the safety, protection, and welfare of all guests and staff residing or staying at The Rosefield Guest House.
1. Reception Area / Stairs & Hallways:
1.1 Cleaning stations are positioned in the Reception & the Dining Room. All guests and staff are encouraged to use it as often as possible. These will be checked regularly.
1.2 The front doorbell, door handles, frameworks, light switches, rails, and hard surfaces will be regularly cleaned.
1.3 All hard floor areas mopped, with detergent, daily.
1.4 All staff to wash hands as regularly as possible for at least 20 seconds.
2. Guest Rooms:
2.1 No guest rooms will be cleaned until the guest has fully departed – please advise of any special needs.
2.2 On guest departure all rooms will undergo a deep clean. This includes sanitising the bathroom, light switches, sockets, handles, drawers, wardrobes, keys & remote controls.
2.3 All hard floor areas mopped with an appropriate detergent.
2.4 All cups, saucers, and cutlery to be dishwasher cleaned on intense program wash.
2.5 All laundry to be professionally washed & stored.
2.6 All rubbish to be bagged and taken straight to outside bins.
3. Breakfast Room/Conservatory:
3.1 On guest departure from the breakfast room: tables will undergo a deep clean. This includes sanitise tables and chairs. Replace any tablecloth, cutlery, and utensils for a pre-cleaned fresh set.
3.2 All plates, glasses, cups, saucers, and cutlery will be dishwasher cleaned.
3.3 All door handles, light switches, rails, and hard surface cleaning.
3.4 Breakfast room floor mopped after each service.
4.1 All work surfaces and including cooker, microwave, fridge, drawer, and cupboard handles to be cleaned before and after use of the kitchen.
4.2 All kitchen utensils to be regularly dishwasher cleaned.
4.3 On arrival back to the kitchen all plates, glasses, cups, saucers, and cutlery will be loaded straight into the dishwasher and cleaned.
4.4 Kitchen floor mopped after service is complete.
4.5 Only staff are permitted into the kitchen to prevent any contamination.
Staff PPE procedures below have been implemented with immediate effect for the safety, protection, and welfare of all guests and staff residing or staying at The Rosefield Guest House.
The following PPE will be worn by all staff members when in contact with guests:
1. Face masks
2. Disposable gloves where appropriate
Areas in which the above PPE will be worn:
1. Guest arrival/Check-in and Guest departure
2. Attending guest room for an issue or inquiry
3. Breakfast - Kitchen and Breakfast Room
4. Cleaning Guest Rooms
5. Whilst collecting and doing Laundry
Staff procedures below have been implemented with immediate effect for the safety, protection, and welfare of all guests and staff residing or staying at The Rosefield Guest House.
1.1 All staff have read and understood the Rosefield Guest House Policy and Risk Assessment.
1.2 All staff have read and understood UK government COVID-19 guidelines.
1.3 All staff to practice 2 metre social distancing where possible.
1.4 All staff to wear PPE (as per Staff PPE section) at all times whilst with guests.
1.5 All staff to wash hands as regularly as possible for at least 20 seconds.
Guests Suspected of Coronavirus During their Stay:
If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, the guest will be advised to check out and return home, according to current UK Government guidance. If the guest shows acute symptoms, has breathing difficulties or their life is a potential risk, medical help will be called immediately.
Where a guest is UNABLE to check out, then the following guidelines must be followed:
1.1 The guest must stay in their room and not visit any public spaces
1.2 Arrangements should be made for meals/food to be provided to the room as per protocols previously stated. Food should be served with disposable plates and cutlery, nothing to be returned to the kitchen.
1.3 Arrangements should be made to ensure the guests are able to make requests for service or assistance remotely (e.g. via telephone or text).
1.4 No cleaning or housekeeping services during the stay. Any room amenities to be left at the door.
1.5 Large rubbish bags provided for disposal of guest rubbish. Guests will be informed to keep the rubbish bags in the room (not placed in the corridor) until a coordinated time for pick-up is arranged.
1.6 Guests should limit outside visitors to their guest room to medical personnel only. Staff must be informed.
1.7 Guests should contact staff prior to check out & departure to provide an update on their condition
1.8 If the fire alarm sounds, normal evacuation procedures should be followed, but the guest is to be isolated from other guests at the assembly point.
1.9 PPE should be used whenever staff comes into contact with an item the guest has handled.
1.10 Where a guest stays is extended beyond the original booking, guests will be required to cover the cost of all additional nights stayed plus any costs incurred by The Rosefield Guest House to relocate any other guests.
Bedrooms after suspected contamination - The room will be isolated for 72 hours to significantly reduce the risk of the virus surviving on surfaces, including soft furnishings, which can’t be disinfected easily. As per current UK Government guidance, normal room cleaning regimes (as detailed above) can then be followed.